Verify your username and password. If you forgot your password, send a request through the secure support form.

Febs Support Center

Q: I don't see any orders

Make sure your account is active and assigned to a tenant. Pull to refresh or tap the Refresh button inside the app.

Contact us

Send a secure request without exposing the destination email address.

Hours: Mon–Fri 9:00–18:00 (ET). Typical response: 24–48h.

Full name Company Email

Where does the problem occur?

Web iPhone iPad Mac

Web is selected automatically. Change it if the issue occurs on another device.

Category Subject Message Screenshots (optional, up to 3)

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FAQs

I can’t sign in

Verify your username and password. If you forgot your password, send a request using the secure form and provide the email registered to your account.

Why do you need background location?

Background location is used only during active deliveries so dispatch can maintain accurate live status updates. You can disable tracking when off-duty.

I don’t see any orders

Make sure your account is active and assigned to a tenant. If you are using the driver app, pull to refresh or tap the Refresh button. If you are using the web system, reload the page and verify your filters (date, status, tenant).

How fast do you respond?

We reply Monday–Friday 9:00–18:00 ET, usually within 24–48 business hours.

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FAQs

Legal & Status